By David Rock, Published 2006
First half of book was very good. Good insights on listening and how people become more accepting of ideas. At the end of each chapter is a practical exercise to help you “know thyself.” A few seem contrived. Still many will give you a better understanding of how you interact and respond to others. The second half of the book was less valuable. It felt labored and less realistic as I though about conversations I have. If you read this book, your mind will likely wander to others around you. The good ideas in this book will not catch on unless you give them a try.
Recommendation: Read and try a few of the ideas.